Terms of Service for Maldon Household COO

1. Introduction

These Terms of Service outline how I provide Household COO support to clients across Maldon and the surrounding areas. By booking my services, you agree to these terms. They are designed to be simple, transparent, and respectful for both of us.

2. Service Description

Maldon Household COO provides weekly household operational support, including:

• household organisation and weekly resets

• life admin and scheduling

• errands, shopping, and returns

• project oversight and coordination with tradespeople

• preparing and selling unused items

• general household management tasks

All services are delivered calmly, discreetly, and with complete confidentiality.

I do not provide cleaning, childcare, personal care, or any services requiring specialist qualifications or licences.

3. Service Area

I support households in Maldon and nearby villages, including Heybridge, Wickham Bishops, Great Totham, Woodham Walter, Danbury, Little Baddow, Tolleshunt D’Arcy, Goldhanger, South Woodham Ferrers, and selected areas of Chelmsford.

4. Booking & Availability

Services are provided on a fixed weekly day, agreed in advance. This day is reserved exclusively for your household unless otherwise discussed.

If you need to change your day, I will do my best to accommodate, but availability cannot be guaranteed.

5. Payment & Retainer

Services are billed on a monthly retainer, payable in advance. The retainer secures your weekly Household COO support and covers:

• your dedicated weekly day

• planning and preparation

• communication and updates

• travel within the service area

Additional tasks outside the agreed scope may be discussed and priced separately.

6. Cancellations & Missed Days

If you need to cancel a weekly session, please give at least 48 hours’ notice. Short‑notice cancellations may still be charged, as your day is reserved exclusively for you.

If I need to cancel due to illness or emergency, I will offer an alternative date or credit the missed session.

7. Access to Your Home

If I am working inside your home, you may provide access via:

• key

• key safe

• alarm code

• being present

All access information is stored securely and treated with strict confidentiality.

8. Confidentiality & NDAs

Confidentiality is central to my service. All personal, household, and project information is handled discreetly and respectfully.

I am happy to work under a Non‑Disclosure Agreement (NDA) if preferred.

9. Working With Tradespeople & Third Parties

If you ask me to liaise with tradespeople or service providers on your behalf, I will do so with care and professionalism. However, I am not responsible for:

• the quality of their work

• delays or cancellations

• their pricing or availability

I act as your coordinator, not as the contractor.

10. Selling Unused Items

If I prepare and sell items on your behalf:

• you confirm you are the legal owner

• you agree to the chosen selling platforms

• you understand that sale prices depend on market conditions

• fees or postage costs will be discussed in advance

A simple record of sales will be provided.

11. Safety & Boundaries

I reserve the right to decline tasks that are unsafe, unlawful, or outside my professional scope. This includes:

• heavy lifting

• hazardous environments

• specialist trades

• financial advice

• medical or personal care

12. Liability

I am fully insured for household support services. I take great care in your home, but I am not liable for:

• wear and tear

• faults with appliances or systems

• issues caused by third‑party contractors

• pre‑existing damage

Any accidental damage caused directly by me will be handled professionally and fairly.

13. Communication

I aim to keep communication simple and calm. Updates can be provided by email, message, or shared list — whichever you prefer.

14. Changes to These Terms

These terms may be updated occasionally to reflect changes in services or legal requirements. The latest version will always be available on the website.